Welcome to the Vanilla Kink Lingerie Boutique website terms and conditions for use. We recommend that you read them carefully before placing your order. By utilising the Vanilla Kink website and placing an order you agree to be bound by the terms and conditions as set out below.
All rights, including copyright, in this website are owned or licenced to Vanilla Kink. Any use of the site or its contents, including copying or storage in whole or part, other than for personal use, is strictly prohibited without prior permission from Vanilla Kink.
No contract will commence between you and Vanilla Kink for the sale by it to you of any product unless and until Vanilla Kink accepts your order/booking by email confirming that it has despatched your product/Or a confirmation of booking. For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Vanilla Kink irrevocably agree to submit to the non-exclusive jurisdiction of the English Courts. Vanilla Kink shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials used in this website.
Whilst every effort has been made to display the colours of our products as accurately as possible on our website, the actual colours you see will depend on your own monitor. We can not guarantee that the colour displayed on your monitor will accurately reflect the colour of the product on delivery. Vanilla Kink takes all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time the information is entered onto the system. We reserve the right to refuse orders where product information has been entered onto our website incorrectly including prices and promotional activity. Prices are subject to change and without notice. All goods offered on the Vanilla Kink website are subject to availability. If an item you have ordered is out of stock before your order is accepted, we will notify you by email as soon as possible. Our website is updated on a regular basis. We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable.
We will try to make the website error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will try to keep this to a minimum.
You are able to pay for your goods using all major credit and debit cards (Mastercard, Visa, Delta, Switch, Solo). There is also a PayPal service on the site. Secure servers offer Vanilla Kink customers the highest level of security when entering credit card details over the Internet. All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto this website. The total cost of the order is the price of the products ordered plus postage and packing charges where applicable. All credit/debit card purchases are subject to the normal validation checks and authorisation procedures adopted by the card issuer. Any refusal by the issuer of any payment card to authorise the payment to us, for any reason, will not render Vanilla Kink liable for any delay or non-delivery. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. In instances where the product has already been dIspatched you would then need to follow our returns procedure.
If you have any concerns, please email Vanilla Kink or call us between 9am and 5pm. Or email us at firstname.lastname@example.org We will endeavour to resolve your complaint with minimum fuss.
Our aim is to despatch all orders within 24 hours of receipt and credit card authorisation. If there is any issue regarding your order we will endeavour to contact you within 24 hours. All time scales exclude weekends where orders are normally despatched on the following Monday.
Free for orders over £75
Within 3-7 working days
Requires a signature on delivery
Within 10 working days
Rest of the World
Within 21 working days
Delivery charges will not be refunded in the case of a return. However, should you request replacements for returned items, postage costs will be charged again for delivery. All replacement items are shipped via standard delivery. Express delivery of replacements may be requested at the time of return and the difference will be charged to your card.
If your parcel is unable to be delivered for any of the following reasons:
Driver has attempted delivery more than once
Customer has refused to sign for the parcel
Parcel has not been collected from your local depot after a calling card has been left.
The parcel will then automatically be returned to us you will then be liable for a return delivery fee of £7.00. You will be contacted via email to advise the parcel has been returned to us and this will then be charged to the card originally provided. If you wish for us to re-send the parcel out to you again then you would be charged an additional fee of the original delivery charge as well as the return delivery fee.
We offer a 100% guarantee on our items. If you are in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund for the items. This is only where you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact. When your item is received by our Return’s Department it will be thoroughly checked for any sign of wear. We may also perform chemical tests to detect body odour and deodorant. If there is any evidence that the item has been worn or it is not in a resalable condition due to any reason we reserve the right to refuse a refund on the item.
Once we have received your goods we will then process your request for either a refund or replacement. Please allow up to 10 days from receipt of your return for this to be done. In busier periods such as Halloween, Christmas and Valentines this can be up to 21 days.
Please note that certain products are excluded from our general returns policy for hygiene reasons – these are all hosiery and bodystockings and individual bottoms. These conditions do not affect your statutory rights.
Sale items can only be exchanged or we can offer a credit note which is valid for 3 months.
How to return an item
You must contact us within 7 days of receiving your item/s by emailing email@example.com to confirm the item you are returning so we know to expect return delivery of it. When you contact us you must quote your “Reference” number which can be found in the centre of your packing slip, you must then state the reason for the return and we will give you a unique return code to help us identify your package when it is received by us. A copy of your invoice or packing slip must be included within your return for us to identify where the parcel came from, this will also stop any delay with us refunding or exchanging your item. We cannot be held responsible for parcels being lost or damaged that you are returning to us. We would suggest all returns be sent recorded delivery and postage would need to be paid for.
Return of Faulty Goods
If you believe the goods we have supplied to you are faulty, you must notify us within 48 hours of receiving the goods, you should return the item to us together with a note and your invoice, explaining what you believe is the problem and stating the original order number. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution. We have a very strict dispatch system where items are photographed and catalogued as they are received by us from the warehouse. We reserved the right to produce this evidence in the event of any dispute as to the cause of the fault. We accept no liability for faulty items once the item has been worn by you.
Our normal returns period is 14 days from when you receive the goods, and any returned items must be received by us within 14 days.
Please note that these dates are those by which any returns must be received by us, so please allow sufficient time for your goods to reach us. Any goods received outside the return period will not be refunded and can be posted back to you at your own cost.
Once we have received your goods we will then process your request for either a refund or replacement. Please allow up to 7 days from receipt of your return for this to be done. In busier periods such as Halloween, Christmas and Valentines this can be up to 21 days.
29 Mulberry Rise
If you would like further information on our returns policy please contact us with your query firstname.lastname@example.org
Special conditions for specific items
Please ensure that briefs/thongs/swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.
Sale items can only be exchanged or we can offer a credit note which is valid for 6 months.
Your Contract with Vanilla Kink
Vanilla Kink does not sell products for purchase by children. You may only use vanillakink.co.uk if you are over 18 unaided by a parent or guardian. If under 18 you are confirming that you have such supervision.
Placing an order with Vanilla Kink stands as an offer to us to purchase a product which we accept at the point of dispatch. This acceptance completes at the point of email confirmation of dispatch from Vanilla Kink. Any products on the same order which we have not confirmed in a Dispatch Confirmation Email to have been dispatched do not form part of that contract. You can review the orders you have placed and their current status at any time by clicking ‘Sign Up/My Account’ from the shop link on the Vanilla Kink Homepage or by clicking http://vanillakink.co.uk/shop to enter into a contract with Vanilla Kink, when you place an order.
All terms apply to UK and Ireland only. If ordering goods outside of the UK & Ireland, please keep in mind that you may not be covered under our stated terms and conditions. If you decide to go ahead and order for delivery overseas from Vanilla Kink, the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges must be borne by the recipient, we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from Vanilla Kink, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. Please also note that Returns Policies may vary from international buyers or for goods to be posted internationally. Vanilla Kink are not obliged to adhere to local International Sale of Goods legislation.
When you visit vanillakink.co.uk or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that those communications be in writing. This condition does not affect your statutory rights.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Vanilla Kink recommend that you familiarise yourself with your consumer rights.