Delivery and Returns

Delivery information

We’ll ship your order as soon as we can, subject to payment authorisation and stock availability. All our orders are dispatched in discreet, unbranded packaging. That means you can be confident when ordering and choose a delivery address that is convenient for you. You’ll only be charged once per order for delivery and gift boxing (if applicable), even if we have to split your order into more than one delivery. If your shipping confirmation email has been sent before 4.30pm Monday – Friday, then your shipment will leave our warehouse the same day. If the shipping confirmation email was sent after this time (or at any time on a UK public holiday), your goods will be collected by the carrier on our next working day.

We’ll do everything we can to make sure your order arrives on time, but please allow for any adverse conditions which might affect deliveries from the UK to your area, including (but not limited to) extreme weather or disruption to postal services / airlines.

Stock Availability

Occasionally, items are out of stock at the time of ordering. If we are out of stock on an item in your order, the rest of your order will be dispatched as normal and your missing item will be placed on back-order. You will be notified of this on the paperwork that will come with your order. As soon as the item is back in stock it will be dispatched to you free of charge Royal Mail First Class.

Standard

United Kingdom
£3.95

Delivery within 3-5 working days from despatch (Royal Mail)

Rest of world
£6.95

Delivery 5-10 working days from despatch

Free delivery is automatically added to orders exceeding £200

All orders are shipped from the UK. Any additional charges for customs clearance into other countries must be borne by you. We have no control over these charges and unfortunately can’t predict what they might be.

Orders that need to be signed for unfortunately can’t be sent to PO box addresses.

Delivery charges will not be refunded in the case of a return. However, should you request replacements for returned items, postage costs will be charged again for delivery. All replacement items are shipped via standard delivery.

If your parcel is unable to be delivered for any of the following reasons:

Driver has attempted delivery more than once
Customer has refused to sign for the parcel
Parcel has not been collected from your local depot after a calling card has been left.
The parcel will then automatically be returned to us you will then be liable for a return delivery fee of £5.00. You will be contacted via email to advise the parcel has been returned to us and this will then be charged to the card originally provided. If you wish for us to re-send the parcel out to you again then you would be charged an additional fee of the original delivery charge as well as the return delivery fee.

Returns & Exchanges

Returns Policy

We offer a 100% guarantee on our items. If you are in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund for the items. This is only where you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact. When your item is received by our Return’s Department it will be thoroughly checked for any sign of wear. We may also perform chemical tests to detect body odour and deodorant. If there is any evidence that the item has been worn or it is not in a resalable condition due to any reason we reserve the right to refuse a refund on the item.

If the product is being exchanged for size or for personal choice reasons, the customer would bear the cost of re-delivery.. We would contact you within 48 hours, excluding weekends, public holidays and bank holidays for your payment details. Once we have received your goods we will then process your request for either a refund or replacement. Please allow up to 7 days from receipt of your return for this to be done. In busier periods such as Halloween, Christmas and Valentines this can be up to 21 days.

How to return an item

You must contact us within 7 days of receiving your item/s by emailing info@vanillakink.co.uk about the item you are returning so we know to expect return delivery of it. When you contact us you must quote your “Reference” number which can be found on your invoice, you must then state the reason for the return and we will give you a unique return code to help us identify your package when it is received by us. A copy of your invoice or packing slip must be included within your return for us to identify where the parcel came from, this will also stop any delay with us refunding or exchanging your item. We cannot be held responsible for parcels being lost or damaged that you are returning to us.

We would suggest all returns be sent recorded delivery and postage would need to be paid for.

Return of Faulty Goods

If you believe the goods we have supplied to you are faulty, you must notify us within 48 hours of receiving the goods, you should return the item to us together with a note and your invoice, explaining what you believe is the problem and stating the original order number. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution. We have a very strict dispatch system where items are photographed and catalogued as they are received by us from the warehouse. We reserved the right to produce this evidence in the event of any dispute as to the cause of the fault. We accept no liability for faulty items once the item has been worn by you.

Returns period

Our normal returns period is 7 days from when you receive the goods, and any returned items must be received by us within 7 days. Please note that these dates are those by which any returns must be received by us, so please allow sufficient time for your goods to reach us. Any goods received outside the return period will not be refunded and can be posted back to you at your own cost.

Once we have received your goods we will then process your request for either a refund or replacement. Please allow up to 7 days from receipt of your return for this to be done. In busier periods such as Halloween, Christmas and Valentines this can be up to 21 days.

Returns Address

Vanilla Kink
437 London Road
Davenham
Cheshire
CW9 8HP

Special conditions for specific items

Please ensure that briefs/thongs/swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done. Sale items can only be exchanged or we can offer a credit note which is valid for 6 months. If you would like further information on our returns policy please contact us with your query at info@vanillakink.co.uk